Frequently Asked Questions
Everything you need to know about CLAE products, shipping, and sustainable craftsmanship.
What materials are used in CLAE footwear?
We prioritize high-quality, sustainable materials including premium leathers sourced from certified tanneries, recycled polyester, organic cotton, and innovative vegan alternatives like cactus leather.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee depending on your location.
How do I find the right size for me?
Most CLAE styles run true to size. We provide a detailed size guide on every product page with CM and inch measurements to help you find the perfect fit between US, UK, and EU sizing.
Are your shoes sustainable?
Sustainability is at our core. We minimize our environmental footprint by using recycled materials, reducing water consumption during production, and ensuring our packaging is 100% recyclable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Shop Pay and Afterpay.